Oghoreye Ekhaguere.
Customer Success Manager · Dallas, TX

Turning accounts into long-term partnerships.

Customer Success professional with 7+ years driving retention, satisfaction, and account growth across SaaS and educational-technology environments — consistently exceeding targets while keeping clients onboarded, healthy, and renewing.

Let's connect View experience
oekhaguere12@gmail.com 469-246-5059 Dallas, Texas
Client Retention
95%
▲ peak portfolio rate
Customer Satisfaction
92%
▲ CSAT 4.0 → 4.5 / 5
Portfolio Revenue
$240K
▲ +17% growth driven
Net Promoter Score
72
▲ team-led service
About

A consultative, data-driven approach to keeping customers successful.

I help clients realize value from day one — designing onboarding journeys, building success plans, and running quarterly business reviews that turn satisfied users into renewals, expansions, and advocates. Across SaaS and educational services, I've managed portfolios of 60+ active accounts worth $240K in annual revenue and exceeded enrollment targets by 30%.

My background blends hands-on CRM implementation (Salesforce, HubSpot, GoHighLevel), customer-health scoring, and analytics dashboards with the stakeholder management needed to grow B2B partnerships across the US, Canada, and UK. I'm now focused on an Associate Customer Success Manager role where a consultative mindset and technical fluency move the metrics that matter.

Onboarding & success plans Churn & health scoring QBRs & account growth CRM implementation Stakeholder management
Experience

14 years owning the customer lifecycle

From first inquiry to renewal and advocacy — leading distributed teams and the systems that keep accounts healthy.

Jun 2022 — Dec 2025
Dallas, TX
Most recent

Customer Success & Partnership Manager

College Direct Plus LLC
  • Managed end-to-end customer success for 200+ clients annually, running needs assessments and customized success plans to reach 92% satisfaction.
  • Drove a 95% retention rate and 35% expansion revenue through proactive engagement, QBRs, strategic account planning, and upsell identification.
  • Implemented and administered the GoHighLevel CRM — automation workflows, communication sequences, performance dashboards — and trained an 8-member team.
  • Ran ongoing customer-health assessments to flag churn risk early, cutting churn by 15% and raising CSAT from 4.0 to 4.5/5.
  • Built a customer-advocacy program generating 40+ new acquisitions via case studies and referrals while reducing CAC by 25%.
  • Established B2B partnerships with 50+ universities across the US, Canada, and UK through outreach and contract negotiation.
Oct 2020 — Jun 2022
US & Canada

Director of Student Recruitment, US & Canada

Career Builders Education
  • Directed customer-success operations across 5 countries, managing a partner network of 25+ consultants to 250+ annual enrollments at 90% retention.
  • Led 10+ coordinators in customer support, resolving escalations and maintaining a Net Promoter Score of 72.
  • Built Tableau dashboards tracking the full funnel in one view — cutting reporting turnaround 35%, pipeline drop-off 15%, and 7+ hours of manual work weekly.
  • Secured 15+ institutional partnerships through consultative selling and tailored value propositions to university stakeholders.
  • Standardized onboarding, success plans, and QA frameworks for consistent experiences across distributed teams.
Feb 2017 — Oct 2020
International

Student Recruitment Manager

Career Builders Education
  • Managed customer success across 4 countries with a remote team of 15+ consultants, delivering 200+ enrollments at an 88% retention rate.
  • Implemented Salesforce CRM — lead tracking, enrollment pipelines, automated workflows, reporting dashboards — improving efficiency by 40%.
  • Expanded institutional partnerships from 12 to 40+ universities (230% growth) over three years.
  • Delivered orientation on visa, documentation, and compliance, achieving a 95% visa approval rate.
Dec 2011 — Aug 2014
Nigeria

Admissions Counselor & CRM Administrator

Preparation for Life Nigeria
  • Provided consultative success support to 200+ prospective students annually, hitting an 85% satisfaction rating and 60% inquiry-to-enrollment conversion.
  • Administered Salesforce and HubSpot for 5,000+ records — data quality, workflows, executive reporting — and trained 20+ staff.
Toolkit

Skills & platforms

The systems and methodologies behind healthy, growing accounts.

CRM & CS Platforms

SalesforceHubSpotGoHighLevelZohoGainsight (Learning)

Data & Analytics

TableauPower BIExcel (Advanced)Customer Health ScoringDashboard Creation

Automation & Integration

ZapierMake.comAPI IntegrationsWorkflow Automation

Collaboration & PM

SlackMicrosoft TeamsZoomGoogle WorkspaceJIRAConfluenceTrelloAgile / Scrum
Background

Education & certifications

2016

M.Sc., Technology — Entrepreneurial Leadership

East Tennessee State University

2008

B.Sc., Accounting

Benson Idahosa University

2002

Associate Degree, Data Processing

University of Benin

Certifications
Project Management Professional (PMP)Project Management Institute
HubSpot Customer Success CertificationHubSpot Academy · In progress, 2025
Get in touch

Let's grow your customer base, together.

Open to Associate Customer Success Manager roles and partnership conversations. The fastest way to reach me is by email.

Email me Call 469-246-5059 LinkedIn